This assignment has two parts.
Describe your own problem solving approach
Developed after reading the examples in Chapter 3.
Practice using your problem solving approach
Record an exchange with an associate, friend, or family member where the person you are talking to describes a problem.
Use your problem solving approach to help the person solve their problem.
Write a transcriipt of your recording and analyze it using the technique described in Appendix 2 of A Manager’s Guide to Listening and Problem Solving.
The problem should focus on the following types of situations.
Workplace problems, especially dealing with workplace conflict.
Dealing with stress in the workplace.
Situations involving discipline and motivation.
Concerning individual or organizational values.
Application to communication in the emergency services.
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