1. watch Steve Jobs’ interview on quality and relate our course materials to his discussions.
2. What does it mean to be exact in your everyday activities? Do you practice it? Why or why not?
3. Why did quality scandals happen in Japan/Germany?
4. What can we learn from the quality philosophy and practice of Japan and Germany? Is it something that can be duplicated in other countries/companies or is it deeply embedded in their cultures?
5. Why would companies have quality programs even though they cost money to implement?
6. what can be done to systematically minimize medical mistakes? Reference to course materials, please.
Following link for question 1: https://www.youtube.com/watch?v=kib6uXQsxBA
Please answer these questions detaliedly. Use some outside resourse. And examples.
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